Customer service technical support employee Netherlands (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM
You can achieve great things with us! Your responsibilities at a glance
- Receiving, reviewing and processing technical customer enquiries and complaints in the after-sales department via telephone, email and the CRM system.
- Conducting an initial technical fault analysis based on customer information, photos, videos and product data, and providing a structured assessment of the situation.
- Initiating appropriate measures such as fault rectification, spare parts delivery, returns, replacement delivery or referral to relevant specialist departments.
- Providing technical and procedural support to customers with complaints – remotely and, where necessary, at the showroom in Ochtrup.
- Structured documentation of all processes in Salesforce, as well as active tracking of open cases and service levels.
- Transparent status communication with customers and internal stakeholders throughout the entire resolution process.You will be responsible for the operational management of daily workflows and will maintain a constant overview of ongoing case processing.
- Coordination with logistics partners regarding product recalls, returns, delivery discrepancies and replacement deliveries.
- Close collaboration with Purchasing, Quality, Product Management and externa service partners to identify root causes and implement sustainable solutions.
- Identifying recurring issues and proposing improvements for processes, communication and service quality.
- Contributing to the development of knowledge within the team, for example through case studies, FAQs or standardised procedures.
Your expertise matters! Our desired profile
- You have completed a commercial or technical qualification, for example in wholesale and international trade management, office management, e-commerce, support or a similar field.
- Ideally, you have professional experience in after-sales, technical customer service or complaints management; enthusiastic career changers with a strong affinity for technology are also welcome.
- You have a technical understanding and can quickly familiarise yourself with products, processes and contexts that require explanation.
- You are proficient in MS Office; experience with CRM systems – ideally Salesforce – is an advantage.
- You speak Dutch very well, as well as German or English, and can express yourself confidently both in writing and verbally.
- You are characterised by your ability to work under pressure, a sense of responsibility, organisational skills and a solution-oriented approach.
- You enjoy working in a team, take responsibility for your cases and actively contribute to cross-departmental coordination
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
View All Benefits »- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Speculative applications are also welcome!
Customer service technical support employee Netherlands (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM
You can achieve great things with us! Your responsibilities at a glance
- Receiving, reviewing and processing technical customer enquiries and complaints in the after-sales department via telephone, email and the CRM system.
- Conducting an initial technical fault analysis based on customer information, photos, videos and product data, and providing a structured assessment of the situation.
- Initiating appropriate measures such as fault rectification, spare parts delivery, returns, replacement delivery or referral to relevant specialist departments.
- Providing technical and procedural support to customers with complaints – remotely and, where necessary, at the showroom in Ochtrup.
- Structured documentation of all processes in Salesforce, as well as active tracking of open cases and service levels.
- Transparent status communication with customers and internal stakeholders throughout the entire resolution process.You will be responsible for the operational management of daily workflows and will maintain a constant overview of ongoing case processing.
- Coordination with logistics partners regarding product recalls, returns, delivery discrepancies and replacement deliveries.
- Close collaboration with Purchasing, Quality, Product Management and externa service partners to identify root causes and implement sustainable solutions.
- Identifying recurring issues and proposing improvements for processes, communication and service quality.
- Contributing to the development of knowledge within the team, for example through case studies, FAQs or standardised procedures.
Your expertise matters! Our desired profile
- You have completed a commercial or technical qualification, for example in wholesale and international trade management, office management, e-commerce, support or a similar field.
- Ideally, you have professional experience in after-sales, technical customer service or complaints management; enthusiastic career changers with a strong affinity for technology are also welcome.
- You have a technical understanding and can quickly familiarise yourself with products, processes and contexts that require explanation.
- You are proficient in MS Office; experience with CRM systems – ideally Salesforce – is an advantage.
- You speak Dutch very well, as well as German or English, and can express yourself confidently both in writing and verbally.
- You are characterised by your ability to work under pressure, a sense of responsibility, organisational skills and a solution-oriented approach.
- You enjoy working in a team, take responsibility for your cases and actively contribute to cross-departmental coordination
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Contact
We're here to help:
Mon – Fri 8am-12pm and 2pm-4pm (CET)
Telephone: +49 2553 7220 290
E-Mail: bewerbung@ggmgastro.com
