Customer service spareparts support employee (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
You can achieve great things with us! Your responsibilities at a glance
- Advising customers on selecting suitable replacement parts and ensuring they are clearly assigned to specific devices and systems.
- Checking item availability in the system, scheduling replacement parts, and coordinating ordering processes while considering delivery times and priorities.
- Close coordination with the warehouse, purchasing, and logistics to ensure efficient material flows and on-time supply chains.
- Receiving and processing spare part orders and technical inquiries via various communication channels (email, phone), including in English.
- Recording, analyzing, and forwarding complaints, including follow-up until final resolution in collaboration with relevant departments.
- Handling returns processes, including inspection, documentation, and initiating credit memos in the ERP system.
Your expertise matters! Our desired profile
- You have completed a commercial apprenticeship (e.g., wholesale and foreign trade management, office management, or e-commerce/support) or have experience in the spare parts business, after-sales, or technical customer service—career changers are also welcome.
- You have strong MS Office skills (Word, Excel, Outlook).
- You impress with your strong communication
- You have strong proficiency in MS Office (Word, Excel, Outlook).
- You excel at communication and enjoy working as part of a team. You enjoy direct interaction with customers—whether via email or phone—especially when it comes to providing solution-oriented advice and selling spare parts in an e-commerce environment.
- You speak English and German very well and can express yourself confidently.
- You are known for your resilience and dedication.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
View All Benefits »- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Speculative applications are also welcome!
Customer service spareparts support employee (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
You can achieve great things with us! Your responsibilities at a glance
- Advising customers on selecting suitable replacement parts and ensuring they are clearly assigned to specific devices and systems.
- Checking item availability in the system, scheduling replacement parts, and coordinating ordering processes while considering delivery times and priorities.
- Close coordination with the warehouse, purchasing, and logistics to ensure efficient material flows and on-time supply chains.
- Receiving and processing spare part orders and technical inquiries via various communication channels (email, phone), including in English.
- Recording, analyzing, and forwarding complaints, including follow-up until final resolution in collaboration with relevant departments.
- Handling returns processes, including inspection, documentation, and initiating credit memos in the ERP system.
Your expertise matters! Our desired profile
- You have completed a commercial apprenticeship (e.g., wholesale and foreign trade management, office management, or e-commerce/support) or have experience in the spare parts business, after-sales, or technical customer service—career changers are also welcome.
- You have strong MS Office skills (Word, Excel, Outlook).
- You impress with your strong communication
- You have strong proficiency in MS Office (Word, Excel, Outlook).
- You excel at communication and enjoy working as part of a team. You enjoy direct interaction with customers—whether via email or phone—especially when it comes to providing solution-oriented advice and selling spare parts in an e-commerce environment.
- You speak English and German very well and can express yourself confidently.
- You are known for your resilience and dedication.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Contact
We're here to help:
Mon – Fri 8am-12pm and 2pm-4pm (CET)
Telephone: +49 2553 7220 290
E-Mail: bewerbung@ggmgastro.com
