Customer service technical support employee Netherlands (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love it? Enjoying good food and drinks in restaurants, snack bars and pubs! But have you ever actually asked yourself where your favourite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!!
As Europe’s market leader in catering supplies, we’ve been making the day-to-day work of countless restaurateurs easier with professional equipment for 20 years now.
30 branches, 1,200 employees – and the journey has only just begun.
Become part of the GGM family and continue to grow with us.
You’ll be the main point of contact for our Dutch customers’ technical enquiries following a purchase. You’ll ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
The role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM Gastro.
Who doesn’t love it? Enjoying good food and drinks in restaurants, snack bars and pubs! But have you ever actually asked yourself where your favourite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!!
As Europe’s market leader in catering supplies, we’ve been making the day-to-day work of countless restaurateurs easier with professional equipment for 20 years now.
30 branches, 1,200 employees – and the journey has only just begun.
Become part of the GGM family and continue to grow with us.
You’ll be the main point of contact for our Dutch customers’ technical enquiries following a purchase. You’ll ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
The role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM Gastro.
You can achieve great things with us! Your responsibilities at a glance
- Receiving, reviewing, and processing technical customer inquiries and complaints in the after-sales department via phone, email, and the CRM system.
- Conducting an initial technical fault analysis based on customer information, photos, videos, and product data, as well as structuring the facts of the case.
- Initiating appropriate measures such as troubleshooting, spare parts delivery, returns, replacement shipments, or escalation to relevant departments.
- Providing technical and procedural support to customers with complaints—remotely and, if necessary, at the showroom in Ochtrup.
- Structured documentation of all processes in Salesforce, as well as active tracking of open cases and service levels.
- Providing transparent status updates to customers and internal stakeholders throughout the entire resolution process.
- Coordinating with logistics partners regarding product recalls, returns, delivery discrepancies, and replacement shipments.
- Working closely with Purchasing, Quality, Product Management, and external service partners to identify root causes and implement sustainable solutions.
- Identifying recurring issues and proposing improvements for processes, communication, and service quality.
- Contributing to the expansion of knowledge within the team, for example through case studies, FAQs, or standardized procedures.
Your expertise matters! Our desired profile
- A completed commercial or technical apprenticeship, for example in wholesale and foreign trade management, office management, e-commerce, support or a comparable field, will form the basis of your role.
- Ideally, you will have professional experience in after-sales, technical customer service or complaints management. We also welcome enthusiastic career changers with a strong affinity for technology.
- You have a technical understanding and are able to quickly familiarise yourself with products, processes and contexts that require explanation.
- Proficiency in MS Office is a given for you. Experience with CRM systems, ideally Salesforce, is an advantage.
- Very good French and good German round off your profile.
- You communicate confidently and professionally, both in writing and verbally.
- You are characterised by your ability to work under pressure, a strong sense of responsibility, organisational skills and a solution-oriented approach to work.
- You enjoy working as part of a team, take responsibility for your cases and actively liaise with other departments.
We take care of you! Your benefits at GGM Gastro
A structured OnboardingA smooth start – clear processes and your personal buddy will help you quickly find your way around.Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.Focused development – training sessions and regular feedback will support your professional and personal growth.CateringIn-house canteen with fresh, affordable lunches.Free coffee bar, beverages, and fresh fruit.For your HealthEGYM Wellpass for access to over 13,500 sports and wellness studios.Subsidy of €125 for workplace glasses.For your WalletAnniversary bonuses.Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).Christmas bonus.Employee discounts and offers through Corporate Benefits.Generous subsidy for your eclara electric car lease (after successfully completing your probationary period and with a permanent employment contract)Look forward to additional benefits, which we will be happy to share with you during the interview.Note on application expenses:Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
Application form fields
