Customer service complaints employee (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
You can achieve great things with us! Your responsibilities at a glance
- You will be responsible for communicating with our customers in the after-sales department (complaints) via telephone and the CRM system (Salesforce). Your role will also include assisting customers with complaints in person at the showroom in Ochtrup.
- Your main focus will be on a solution-oriented approach and customer satisfaction.
- Together with customers and our logistics providers, you will organise product returns and new deliveries.
- You will maintain close contact with our logistics providers and act as their point of contact for enquiries regarding deliveries.
Your expertise matters! Our desired profile
- You have completed a commercial apprenticeship. However, candidates from other backgrounds may also be considered.
- You have already gained some initial experience in complaints management or customer care.
- You have an excellent command of German. Knowledge of another foreign language would be an advantage.
- You stand out for your ability to work in a team, your attention to detail and your initiative. In addition to your communication skills, you excel through a strong customer and service focus, as well as your assertiveness.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
View All Benefits »- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches for €4 per meal.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
Speculative applications are also welcome!
Customer service complaints employee (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
You can achieve great things with us! Your responsibilities at a glance
- You will be responsible for communicating with our customers in the after-sales department (complaints) via telephone and the CRM system (Salesforce). Your role will also include assisting customers with complaints in person at the showroom in Ochtrup.
- Your main focus will be on a solution-oriented approach and customer satisfaction.
- Together with customers and our logistics providers, you will organise product returns and new deliveries.
- You will maintain close contact with our logistics providers and act as their point of contact for enquiries regarding deliveries.
Your expertise matters! Our desired profile
- You have completed a commercial apprenticeship. However, candidates from other backgrounds may also be considered.
- You have already gained some initial experience in complaints management or customer care.
- You have an excellent command of German. Knowledge of another foreign language would be an advantage.
- You stand out for your ability to work in a team, your attention to detail and your initiative. In addition to your communication skills, you excel through a strong customer and service focus, as well as your assertiveness.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches for €4 per meal.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
Contact
We're here to help:
Mon – Fri 8am-12pm and 2pm-4pm (CET)
E-Mail: bewerbung@ggmgastro.com
