Customer service technical support employee Netherlands (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM Gastro.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM Gastro.
You can achieve great things with us! Your responsibilities at a glance
- Receiving, reviewing, and processing technical customer inquiries and complaints in the after-sales department via phone, email, and the CRM system.
- Conducting an initial technical fault analysis based on customer information, photos, videos, and product data, as well as structuring the facts of the case.
- Initiating appropriate measures such as troubleshooting, spare parts delivery, returns, replacement shipments, or escalation to relevant departments.
- Providing technical and procedural support to customers with complaints—remotely and, if necessary, at the showroom in Ochtrup.
- Structured documentation of all processes in Salesforce, as well as active tracking of open cases and service levels.
- Providing transparent status updates to customers and internal stakeholders throughout the entire resolution process.
- Coordinating with logistics partners regarding product recalls, returns, delivery discrepancies, and replacement shipments.
- Working closely with Purchasing, Quality, Product Management, and external service partners to identify root causes and implement sustainable solutions.
- Identifying recurring issues and proposing improvements for processes, communication, and service quality.
- Contributing to the expansion of knowledge within the team, for example through case studies, FAQs, or standardized procedures.
Your expertise matters! Our desired profile
- You have completed a commercial or technical apprenticeship, for example in the fields of wholesale and foreign trade management, office management, e-commerce, support or a similar specialism.
- Ideally, you will have professional experience in after-sales, technical customer service or complaints management; committed career changers with a strong affinity for technology are also welcome.
- You have a technical understanding and are able to quickly familiarise yourself with products, processes and contexts that require explanation.
- You are proficient in using MS Office; experience with CRM systems – ideally Salesforce – is an advantage.
- You speak Dutch very well, as well as German or English, and can express yourself confidently both in writing and verbally.
- You are characterised by your ability to work under pressure, a strong sense of responsibility, organisational skills and a solution-oriented approach to work.
- You enjoy working in a team, take responsibility for your cases and actively contribute to cross-departmental coordination.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
View All Benefits »- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches for €4 per meal.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
Speculative applications are also welcome!
Customer service technical support employee Netherlands (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM Gastro.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
You will be the main point of contact for technical enquiries from our Dutch customers following a purchase. You will ensure that complaints are properly recorded, technically categorised, communicated transparently and resolved quickly and effectively in collaboration with all parties involved.
This role combines technical expertise, process reliability and a genuine focus on service – it is precisely at this intersection that tangible added value is created for our customers and for GGM Gastro.
You can achieve great things with us! Your responsibilities at a glance
- Receiving, reviewing, and processing technical customer inquiries and complaints in the after-sales department via phone, email, and the CRM system.
- Conducting an initial technical fault analysis based on customer information, photos, videos, and product data, as well as structuring the facts of the case.
- Initiating appropriate measures such as troubleshooting, spare parts delivery, returns, replacement shipments, or escalation to relevant departments.
- Providing technical and procedural support to customers with complaints—remotely and, if necessary, at the showroom in Ochtrup.
- Structured documentation of all processes in Salesforce, as well as active tracking of open cases and service levels.
- Providing transparent status updates to customers and internal stakeholders throughout the entire resolution process.
- Coordinating with logistics partners regarding product recalls, returns, delivery discrepancies, and replacement shipments.
- Working closely with Purchasing, Quality, Product Management, and external service partners to identify root causes and implement sustainable solutions.
- Identifying recurring issues and proposing improvements for processes, communication, and service quality.
- Contributing to the expansion of knowledge within the team, for example through case studies, FAQs, or standardized procedures.
Your expertise matters! Our desired profile
- You have completed a commercial or technical apprenticeship, for example in the fields of wholesale and foreign trade management, office management, e-commerce, support or a similar specialism.
- Ideally, you will have professional experience in after-sales, technical customer service or complaints management; committed career changers with a strong affinity for technology are also welcome.
- You have a technical understanding and are able to quickly familiarise yourself with products, processes and contexts that require explanation.
- You are proficient in using MS Office; experience with CRM systems – ideally Salesforce – is an advantage.
- You speak Dutch very well, as well as German or English, and can express yourself confidently both in writing and verbally.
- You are characterised by your ability to work under pressure, a strong sense of responsibility, organisational skills and a solution-oriented approach to work.
- You enjoy working in a team, take responsibility for your cases and actively contribute to cross-departmental coordination.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches for €4 per meal.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
Contact
We're here to help:
Mon – Fri 8am-12pm and 2pm-4pm (CET)
E-Mail: bewerbung@ggmgastro.com
