Customer service spareparts support teamcoordinator (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
You can achieve great things with us! Your responsibilities at a glance
- You will coordinate the team’s day-to-day tasks and ensure that everything runs smoothly.
- When dealing with difficult customer enquiries or complaints, you will support your colleagues and work with them to find suitable solutions.
- You will keep track of open cases, processing times and priorities.
- In the event of bottlenecks or a heavy workload, you set the right priorities and allocate tasks effectively.
- You work closely with Purchasing, Logistics and other specialist departments.
- You ensure that important information is communicated quickly and reliably within the team.
- You’ll support new colleagues during their induction and act as their technical point of contact.
- You’ll identify opportunities for improvement in day-to-day processes and contribute your own ideas.
- You’ll also pitch in with day-to-day operational tasks and support your team wherever you’re needed.
Your expertise matters! Our desired profile
- You have completed a commercial apprenticeship or have equivalent professional experience.
- You have experience in customer service, after-sales, complaints management, the spare parts business or a similar commercial role.
- You enjoy working with people and are able to motivate, support and provide professional guidance to colleagues.
- Organisation, prioritisation and the ability to work independently are among your strengths.
- You are communicative, solution-oriented and able to keep a clear head even in stressful situations.
- You are confident using MS Office; experience with ERP or CRM systems would be an advantage.
- You have a very good command of German and a good command of English.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
View All Benefits »- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
- EGYM Wellpass for access to over 9,000 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
- Generous subsidy for your eclara electric car lease (after successfully completing your probationary period and with a permanent employment contract)
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
Speculative applications are also welcome!
Customer service spareparts support teamcoordinator (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
You can achieve great things with us! Your responsibilities at a glance
- You will coordinate the team’s day-to-day tasks and ensure that everything runs smoothly.
- When dealing with difficult customer enquiries or complaints, you will support your colleagues and work with them to find suitable solutions.
- You will keep track of open cases, processing times and priorities.
- In the event of bottlenecks or a heavy workload, you set the right priorities and allocate tasks effectively.
- You work closely with Purchasing, Logistics and other specialist departments.
- You ensure that important information is communicated quickly and reliably within the team.
- You’ll support new colleagues during their induction and act as their technical point of contact.
- You’ll identify opportunities for improvement in day-to-day processes and contribute your own ideas.
- You’ll also pitch in with day-to-day operational tasks and support your team wherever you’re needed.
Your expertise matters! Our desired profile
- You have completed a commercial apprenticeship or have equivalent professional experience.
- You have experience in customer service, after-sales, complaints management, the spare parts business or a similar commercial role.
- You enjoy working with people and are able to motivate, support and provide professional guidance to colleagues.
- Organisation, prioritisation and the ability to work independently are among your strengths.
- You are communicative, solution-oriented and able to keep a clear head even in stressful situations.
- You are confident using MS Office; experience with ERP or CRM systems would be an advantage.
- You have a very good command of German and a good command of English.
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
- EGYM Wellpass for access to over 9,000 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
- Generous subsidy for your eclara electric car lease (after successfully completing your probationary period and with a permanent employment contract)
Note on application expenses:
Please note that any reimbursement by our company of expenses incurred in connection with the interview, including travel expenses, accommodation and meals, is expressly excluded.
Contact
We're here to help:
Mon – Fri 8am-12pm and 2pm-4pm (CET)
E-Mail: bewerbung@ggmgastro.com
