Customer service spareparts support teamcoordinator (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
You can achieve great things with us! Your responsibilities at a glance
- You will be responsible for the operational management of daily workflows and will maintain a constant overview of ongoing case processing.
- As the technical point of contact, you will support your team with complex issues and ensure a consistently high standard of work.
- You will handle challenging cases and escalations independently, thereby effectively lightening the team’s workload.
- You ensure compliance with defined SLAs, quality standards, and internal processes, and take corrective action in the event of deviations.
- You continuously monitor relevant metrics such as response times, case volume, and performance, and use them to derive concrete optimization measures.
- You coordinate cross-functional collaboration between customer service, purchasing, logistics, and other interfaces.
- In doing so, you ensure a smooth flow of information within the team and to related departments.
- You assist with operational and resource planning and respond flexibly to fluctuations in workload during day-to-day operations.
- Through coaching and structured onboarding, you further develop your team’s technical skills and sustainably strengthen competencies in the field.
- You conduct regular quality checks and ensure compliance with uniform standards in day-to-day operations.
Your expertise matters! Our desired profile
- Completed commercial training (e.g. wholesale and foreign trade management, office management, e-commerce) or equivalent experience
- Several years’ experience in the spare parts business, after-sales or technical customer service – career changers with management experience from other sectors are also welcome
- Initial experience in a coordinating or managerial role would be an advantage
- Very good knowledge of MS Office, ideally with experience of ERP systems
- Excellent communication and organisational skills
- A structured, solution-oriented and independent approach to work
- Very good command of German and English
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
View All Benefits »- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Speculative applications are also welcome!
Customer service spareparts support teamcoordinator (m/f/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1200 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Do you enjoy pulling the strings behind the scenes? Then join our back-office team spare parts and help ensure that everything runs smoothly.
You can achieve great things with us! Your responsibilities at a glance
- You will be responsible for the operational management of daily workflows and will maintain a constant overview of ongoing case processing.
- As the technical point of contact, you will support your team with complex issues and ensure a consistently high standard of work.
- You will handle challenging cases and escalations independently, thereby effectively lightening the team’s workload.
- You ensure compliance with defined SLAs, quality standards, and internal processes, and take corrective action in the event of deviations.
- You continuously monitor relevant metrics such as response times, case volume, and performance, and use them to derive concrete optimization measures.
- You coordinate cross-functional collaboration between customer service, purchasing, logistics, and other interfaces.
- In doing so, you ensure a smooth flow of information within the team and to related departments.
- You assist with operational and resource planning and respond flexibly to fluctuations in workload during day-to-day operations.
- Through coaching and structured onboarding, you further develop your team’s technical skills and sustainably strengthen competencies in the field.
- You conduct regular quality checks and ensure compliance with uniform standards in day-to-day operations.
Your expertise matters! Our desired profile
- Completed commercial training (e.g. wholesale and foreign trade management, office management, e-commerce) or equivalent experience
- Several years’ experience in the spare parts business, after-sales or technical customer service – career changers with management experience from other sectors are also welcome
- Initial experience in a coordinating or managerial role would be an advantage
- Very good knowledge of MS Office, ideally with experience of ERP systems
- Excellent communication and organisational skills
- A structured, solution-oriented and independent approach to work
- Very good command of German and English
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios.
- Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Contact
We're here to help:
Mon – Fri 8am-12pm and 2pm-4pm (CET)
Telephone: +49 2553 7220 290
E-Mail: bewerbung@ggmgastro.com
