Complaints clerk (m/w/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1250 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1250 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
You can achieve great things with us! Your responsibilities at a glance
- Be responsible for communicating with our customers in the after-sales phase (complaints) by telephone and CRM system (Salesforce). You’ll also provide on-site support to customers with complaints at our showroom in Ochtrup
- Pursue a solution-oriented approach and ensure customer satisfaction
- Work with the customer and our logistics service providers to initiate returns and redeliveries of goods
- Maintain close contact with our logistics service providers and be available to answer their questions regarding deliveries
Your expertise matters! Our desired profile
- You should have completed a programme of education or training equipping you to work in a commercial or business-related role. However, lateral entry may also be possible
- (Initial) professional experience in complaints management or customer care
- Very good written and spoken German; knowledge of foreign languages advantageous
- The ability to work in a team and with care and initiative. In addition to your communication skills, you should show a strongly customer and service-orientated approach and an ability to get things done
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
View All Benefits »- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios. Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Speculative applications are also welcome!
Complaints clerk (m/w/d)
Permanent position | Full-time | Ochtrup
GGM Gastro – Who are we, anyway?
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1250 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
Who doesn’t love enjoying great food and drinks in restaurants, snack bars, and bars? But have you ever wondered where your favorite restaurant gets all its kitchen equipment from? The answer is us – GGM Gastro!
As Europe’s market leader in catering equipment, we’ve been making life easier for countless restaurateurs for over 20 years with our professional equipment.
30 locations, 1250 employees – and our journey has only just begun.
Become part of the GGM family and grow together with us.
Are you a talented communicator? Then join our team in the complaints department as a complaints clerk.
You can achieve great things with us! Your responsibilities at a glance
- Be responsible for communicating with our customers in the after-sales phase (complaints) by telephone and CRM system (Salesforce). You’ll also provide on-site support to customers with complaints at our showroom in Ochtrup
- Pursue a solution-oriented approach and ensure customer satisfaction
- Work with the customer and our logistics service providers to initiate returns and redeliveries of goods
- Maintain close contact with our logistics service providers and be available to answer their questions regarding deliveries
Your expertise matters! Our desired profile
- You should have completed a programme of education or training equipping you to work in a commercial or business-related role. However, lateral entry may also be possible
- (Initial) professional experience in complaints management or customer care
- Very good written and spoken German; knowledge of foreign languages advantageous
- The ability to work in a team and with care and initiative. In addition to your communication skills, you should show a strongly customer and service-orientated approach and an ability to get things done
We take care of you! Your benefits at GGM Gastro
A structured Onboarding
Catering
For your Health
For your Wallet
Look forward to additional benefits, which we will be happy to share with you during the interview.
- A smooth start – clear processes and your personal buddy will help you quickly find your way around.
- Individual onboarding – you will receive a targeted introduction to your tasks, our tools, and company processes.
- Quick integration – we encourage team interaction so that you immediately feel part of GGM Gastro.
- Focused development – training sessions and regular feedback will support your professional and personal growth.
Catering
- In-house canteen with fresh, affordable lunches.
- Free coffee bar, beverages, and fresh fruit.
For your Health
- EGYM Wellpass for access to over 13,500 sports and wellness studios. Subsidy of €125 for workplace glasses.
For your Wallet
- Anniversary bonuses.
- Health bonus (5% of your semi-annual gross salary for complete absence of sick leave).
- Christmas bonus.
- Employee discounts and offers through Corporate Benefits.
Look forward to additional benefits, which we will be happy to share with you during the interview.
Contact
We're here to help:
Mon – Fri 8am-12pm and 2pm-4pm (CET)
Telephone: +49 2553 7220 290
E-Mail: bewerbung@ggmgastro.com
